User support manual

Our help center will be the main channel used to provide support to our customers, for such service, all the users who never sent a ticket before (over email) must register with their work email. Those who already used the email tickets in the past just have to recover their password.

Once inside the help center you have two ways to send support tickets/requests:

1. In the top right menu, next to your user name, using the “send a request”.

    

    

   With this option, the following screen will open,
   

   

   Here, we have a field to define the subject/title of the case (we recommend that it be brief and descriptive about what functionality the case is about), another for the description (as detailed as possible regarding the data: offer, candidate, steps to reproduce it, user...), another (cc) to copy to people interested in the case that is being opened and the option to attach documents and/or captures to add to the case.

2. In the lower right part of the site within the chat/help widget.

   

   Clicking on this second option opens the following drop-down menu.

    

   As you can see in the image, a link to our Help Center is provided so you can ask questions about features. However, if the Help Center cannot help you, you have two options to send us your question or problem.

   1. By filling in the form shown in the image and writing the message.

   2. Click on the option Start chat, where you can talk directly with our technicians who will help you in any way possible.

Another function, which is present in the help center, is the management of the cases created, the ones of each user. To access it, you must do it through the drop-down menu from the user name and in the option "My activities".

In the form you can see the whole list of tickets your user has created. You can use the filtering options (by name, status...) in order to search for an exact ticket/request.