✨Bizneo has a team of support agents willing to help you when you have any question about the platform that you cannot find in the help center or when you detect a technical issue.

If you haven't already, I recommend checking out 🔎 Help Center: register, log in, and browse the article guide 

💬 To contact support, you can either send an email , which we will reply to as soon as possible, or start a live chat. Let's see how:

• ✉️ Send a request (email) to the support team
• 💬 Start a live chat with the support team
• 👀 Manage my requests (record of created cases, by email and chat)

✉️ Send a request (email) to the support team

💡 Although you can also write directly to support@bizneo.com , we recommend sending the request from the help center, since you will later be able to access the record of all your questions and conversations.

In the top menu of the help center you will find the option to Send a request, which leads to a form to fill in and submit:

1. Email. This is only requested from those who are not logged in.
   💡We recommend that you log in before sending the request so that there is no confusion with the email address and that all requests are made from the same one.
   
   
2. Subject : Write briefly about which module your question is about or what the problem is
   💡When typing, you will be shown articles related to the question, so we recommend being logged in and have access to all the articles.
   
   
3. Case description: here you have to provide all the data, in detail. ⚠️In case of a technical issue, it is important to include an example of an employee or candidate, so that we can review it better.
   
   
4. Language
   
   
5. Your company
   
   
6. Additional information
   
   
7. Attach screenshots or documents to make the question or issue clearer.

By clicking Submit , the support team will receive your email and will get back to you as soon as possible.

⚠️If you have several questions or issues related to different modules or features, please send a request for each one . This way we can follow up appropriately each one through your ticket or message thread.
If there are several, but they are related, you can include them in the same request.

💬 Start a live chat with the support team

In your company's platform and in the help center, at the bottom left of the screen, you will see a floating button that says 💬 Help

When you click, a field will appear for you to enter keywords related to your query: 

And you will be able to see all the related articles that might solve it. If none of them have what you are looking for, you can click on the Live Chat button:

Before starting the chat, you must fill in or check the following data:

1. Your name, which will be there by default if you are logged in
2. Your email, which will be there by default if you have logged in
3. Message : Here we have to describe all the details of the query or incident, in detail.
   ⚠️In case of an incident, it is important to include an example of an employee or candidate, so that we can review it better.
   
   
4. Once everything is complete, click Start Chat and a support agent will assist you. 

👀 Manage my requests (email and chat log)

From the Help Center you can access a record of all the cases and requests you have created.

In the top right menu, clicking on your name opens the drop-down menu with the option My Activities 

You will be able to see a table with a list of all cases, indicating the title, ID, creation and update date, and case status. 

You can also filter and search

In the form you can see the list of all cases and use the filters to search by status, description and/or case identifier:

By clicking on the Subject, you can read the conversation and reply if it is still open.